Cruise Travel Insurance
Carnival Vacation Protection
Carnival Cruise Line has partnered with Aon Affinity and Nationwide Mutual Insurance Company to provide our guests with
travel protection. This document holds all of the relevant information you will need in regard to your travel protection plan.
Please review the following three (3) sections:
Cancellation Fee Waiver Program
Provided by Carnival Cruise Line
Travel Protection Plan Policy/Certificate of insurance
Including Applicable State Exceptions provided by Nationwide Mutual Insurance Company and Affiliated
Companies, Columbus, OH
Non-Insurance Assistance Services
Provided by CareFree Travel AssistanceTM
page 2 Cancellation Fee Waiver Program
The following Cancellation Fee Waiver Program is provided by Carnival Cruise Line and is not an insurance benefit.
The Carnival Cancellation Fee Waiver Program offers our valued guests the opportunity to receive a refund from Carnival
Cruise Line (beyond the standard refund policy published in our cruise brochure) for those otherwise non-refundable cruise
vacation-related costs prepaid to Carnival Cruise Line, should you cancel your cruise vacation for the reasons stated below.
Carnival Cruise Cancellation Fee Waiver
(For Specified Reasons) .................................................Cash Refund Up to Total Cruise Vacation Cost
This Cancellation Fee Waiver Program is an addendum to your cruise Ticket Contract. Through the Cancellation Fee Waiver
Program, Carnival Cruise Line will waive their standard cancellation provision and refund to you
IN CASH the otherwise non-refundable value of your prepaid cruise vacation, should you or your traveling companion need
to cancel your cruise vacation for any one of the following reasons (subject to the restrictions noted below**):
1. sickness, injury or death to yourself, a traveling companion, or members of either of your immediate families which
is diagnosed and treated by a physician at the time your cruise vacation is terminated;
2. you are involuntarily terminated or laid off by your employer (of one continuous year or greater);
3. involvement in a traffic accident en route to departure that causes you to miss your cruise;
4. your home is made uninhabitable by a natural disaster such as flood, earthquake, hurricane, volcano, tornado,
wildfires or blizzard;
5. being called to serve jury duty or subpoena;
6. you are called into active military service to provide aid or relief in response to a national disaster;
7. National Oceanic and Atmospheric Administration issues a Severe Weather Warning or Watch en route to, or at,
the port of embarkation within 48 hours of your scheduled departure; or
8. the airline, bus, train or cruise ship is delayed due to inclement weather which prevents you from reaching your port
of embarkation and this delay causes you to miss more than 50% of your cruise vacation.
Please note that an immediate family member is: your or your traveling companion's legal or common law spouse, exspouse, parent, legal guardian, step-parent, grandparent, parents-in-law, grandchild, natural or adopted child, step-child,
children-in-law, brother, sister, step-brother, step-sister, brother-in-law, sister-in-law, aunt, uncle, niece or nephew, cousin,
Business Partner or Domestic Partner.
Carnival Cancellation Fee Waiver refunds are also provided if you are charged a change in occupancy/ single supplement
charge as a result of your traveling companion’s cancellation due to one of the reasons cited above.
Important: Please advise your travel agent, Carnival Cruise Line and the Program Administrator as soon as possible in the
event of cancellation. Refunds will not be provided for additional charges incurred that would have not been charged had
you notified these parties as soon as reasonably possible.
**Please note the following restrictions:
Carnival will not waive their cancellation fee and provide a cash refund, should you cancel your cruise vacation for any of
the following reasons:
a condition that first presents, worsens, becomes acute, or has symptoms causing a person to seek diagnosis, care
or treatment, or prompts a change in medication, during the 60 days before the Cancellation Fee Waiver Program
a condition related to: elective abortion; use of alcohol or drugs other than as prescribed by a doctor; psychological
disorders (unless hospitalization is required) or pregnancy (unless hospitalization is required);
business, contractual, or educational obligations of you, a family member or a traveling companion;
declared or undeclared war or act of war;
service in the armed forces of any country;
unlawful acts (committed by you, a family member or a traveling companion); or
any specified reason cited previously that occurs prior to the purchase of the Cancellation Fee Waiver Program.
Where To Report Cancellations:
To expedite your claim submission and learn what information will be needed to file a claim, visit
www.aontravelclaim.com. To avoid non-reimbursable expenses, contact your travel agent, Carnival Cruise Line and the
Program Administrator immediately to alert them of your cancellation. The Program Administrator can be contacted directly
by calling 1-800-331-2796 or 1-516-342-7262.
SPECIAL VACATION PROTECTION CANCELLATION ENHANCEMENT
Vacation Protection “ANY REASON” Cruise Credits......Up to 75% of the non-refundable prepaid Cruise
Provided by Carnival Cruise Line
In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any
time up until departure, and you have purchased Vacation Protection, Carnival Cruise Line will provide you a cruise credit
equal to 75% of the non-refundable value of your cruise vacation prepaid to Carnival Cruise Line, for your use toward a
future cruise. This additional enhancement is offered by Carnival Cruise Line as a special service to guests that purchase
this ticket contract Cancellation Fee Waiver Program Addendum and is available only if purchased prior to final payment
(for the cruise vacation). Certain restrictions on the use of these cruise credits (such as blackout periods) may apply. To be
eligible for credits, notification of cancellation must be given to Carnival Cruise Line prior to the ship’s departure. Once
you’ve cancelled with Carnival Cruise Line, please contact the Program Administrator at 1-800-331-2796 regarding cruise